Frequently asked questions

It depends on the type of clean, the size of the property and its condition, plus any extras or supplies you choose. Tell us on the quote form and we’ll send a fixed price. That’s the price you pay, with nothing added on the day.

No. One-off cleans have no commitment, and regular cleans can be stopped with the notice set out in your quote.

Yes. Deep, end of tenancy and after-builders cleans are usually one-off, and you can book a single regular clean to try us out.

Payment methods and when payment is due are set out in your quote and invoice.

As standard, yes. Your cleaner uses your products, so everything suits your home. Prefer not to buy them? Choose Please bring products on the quote form and we’ll bring a professional kit for a small extra charge per clean.

As standard, yes: a working vacuum cleaner with spare bags, a mop and bucket, and a toilet brush. Or choose Please bring equipment on the quote form and we’ll bring our own, for a small extra charge per clean.

Just personal items such as bin bags, washing-up liquid and laundry detergent, plus working hot water, electricity and lighting.

Yes. If we’re bringing products, tick Eco-friendly products only on the quote form. If you provide them, just leave out the ones you prefer.

No. Many clients leave a key, a lockbox or a door code. We’ll agree access with you when you book.

An experienced, self-employed cleaning professional who works with LiteWork. We check every cleaner’s identity, right to work and references before their first job, and LiteWork stays responsible to you for every clean.

For regular cleans we aim to offer your clean to the same cleaner wherever possible, so they get to know your home and how you like things done.

Please book all cleaning through us, so your clean stays covered by our checks, our terms and our promise to put things right. Our terms explain more.

So we can plan your visit. If parking is paid or permit-only, we’ll talk it through with you before you book.

That’s fine. Tick Pets in the home on the quote form and tell us anything we should know, such as keeping a door closed.

Yes. Let us know as early as you can and we’ll find a new time. Your quote sets out the notice we need. Consumers also have a legal right to cancel, explained in our terms.

Tell us as soon as you can, ideally within 24 hours and with a photo, and we’ll arrange to come back and put it right.

Tell us as soon as you notice and we’ll look into it straight away. Our terms explain how we handle damage.

All 32 London boroughs and the City, and towns across Kent, Surrey, Essex and Hertfordshire. See areas we cover, or add your postcode to the quote form and we’ll confirm.